madu03 Terms & Conditions

In these Terms & Conditions, the following terms shall have the meanings assigned to them below unless the context clearly requires otherwise:

Access to and use of the madu03 Platform is restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and at all times during their use of the Platform:

• You must be at least 21 years of age. This is a strict and non-negotiable requirement. madu03 applies a zero-tolerance policy toward underage gambling.
• You must be a natural person acting on your own behalf. Corporate entities, trusts, and other legal structures may not register accounts without the Company's prior written consent.
• You must not be listed on any self-exclusion register maintained by the Company or any recognised gambling regulatory authority.
• You must have the full legal capacity to enter into a binding contract under the laws of your jurisdiction of residence.
• You must not be a resident of a jurisdiction in which accessing or using online gambling platforms is explicitly prohibited by local statute, regulation, or court order.
• You must not be an employee, officer, director, contractor, or close family member of an employee of the Company, or of any affiliated technology or payment partner, without prior written approval.

The Company reserves the right to request documentary proof of eligibility at any time and to suspend or permanently close any Account where eligibility criteria are not satisfied or cannot be verified to the Company's satisfaction.

To access the full range of betting products on madu03, you must register a personal Account. The registration process requires you to provide accurate, complete, and current information including your full legal name, date of birth, residential address, and a valid email address.

3.1 Single Account Policy. Each User is entitled to register and maintain exactly one (1) Account. The registration of multiple accounts — whether under the same name, email address, device, IP address, payment method, or any combination thereof — is strictly prohibited. Where multiple accounts are identified, the Company reserves the right to close all associated accounts, forfeit all wallet balances therein, and permanently ban the User from the Platform.

3.2 Accuracy of Information. You warrant that all information provided during registration and throughout your use of the Platform is accurate, truthful, and not misleading. Providing false, inaccurate, or fraudulent information — including a false date of birth — constitutes a material breach of these Terms & Conditions and may result in immediate account termination, forfeiture of funds, and referral to relevant authorities.

3.3 Account Credentials. You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. The Company accepts no liability for any loss or damage arising from unauthorised access to your Account that results from your failure to safeguard your credentials adequately.

3.4 Identity Verification (KYC). madu03 reserves the right to request identity verification documents at any point — including, but not limited to, a government-issued national identity card (KTP), a valid passport, proof of residential address, and documentation confirming the source of funds deposited. Users who fail to complete the KYC process within the time frame specified by the Company may have their Accounts restricted or closed and pending withdrawals suspended until verification is completed.

3.5 Account Closure by User. You may request the closure of your Account at any time by contacting the Company's customer support team. Closure requests will be processed within 4 8 hours. Any remaining Wallet Balance above the minimum withdrawal threshold at the time of closure will be processed to your registered payment method, subject to completion of any outstanding KYC requirements.

All financial transactions on madu03 are conducted in Indonesian Rupiah (IDR / Rp). The Company does not accept deposits or process withdrawals in any foreign currency. Currency conversion is the sole responsibility of the User.

4.1 Accepted Deposit Methods. madu03 supports the following deposit channels: bank transfer via BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, and BSI (Bank Syariah Indonesia); and e-wallet transfer via OVO, DANA, GoPay, ShopeePay, and LinkAja. Minimum deposit amounts vary by payment channel and are displayed at the point of transaction within your Account dashboard.

4.2 Deposit Processing. Deposits made via e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja) are credited to your Wallet Balance in real time. Bank transfer deposits are credited upon confirmation of receipt, typically within 5 minutes during standard banking hours (08:00–22:00 WIB). Deposits submitted outside these hours may take longer to confirm. The Company is not liable for delays attributable to the User's financial institution.

4.3 Withdrawal Eligibility. To be eligible to withdraw funds, you must: (a) have completed the KYC verification process to the Company's satisfaction; (b) have no outstanding bonus wagering requirements attached to your Wallet Balance unless the bonus component is forfeited; and (c) submit your withdrawal request to a payment method registered in your own name — third-party withdrawals are strictly prohibited.

4.4 Withdrawal Processing Times. madu03 targets the following processing times, measured from the point at which the withdrawal request is approved by the Company's payments team:

• E-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja): Within 5 minutes, 24 hours a day, 7 days a week.
• Bank Transfer (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI): Within 15 minutes during 08:00–22:00 WIB; within 60 minutes outside these hours.

These target times represent the Company's operational commitment and are not a contractual guarantee. Processing times may be extended during periods of unusually high transaction volume, scheduled maintenance windows, or where additional verification is required.

4.5 Withdrawal Limits. Minimum and maximum withdrawal amounts are displayed within your Account dashboard and may be amended by the Company at any time with reasonable notice. Withdrawal requests that exceed the stated daily maximum must be split across multiple business days or approved in advance by the VIP team for eligible Platinum-tier members.

4.6 Source of Funds. The Company reserves the right to request documentation confirming the legitimate source of funds deposited into your Account at any time. Funds identified as originating from fraudulent, criminal, or otherwise unlawful activity will be frozen pending investigation and may be reported to relevant authorities.

madu03 offers a range of promotional bonuses to eligible Users, including welcome bonuses, reload bonuses, cashback offers, free spins on selected slot gacor (high-RTP slot) titles, and seasonal promotions tied to events such as Idul Fitri, Ramadhan, and Indonesian Independence Day (17 August). All bonuses are subject to the following general conditions in addition to any promotion-specific terms communicated at the time of the offer.

5.1 Wagering Requirements. All bonus credits are subject to wagering requirements (also referred to as "rollover" or "turnover" requirements) which must be fulfilled before any bonus-derived winnings can be withdrawn. The applicable wagering multiplier for each promotion is stated clearly in the promotion's specific terms. Where no specific multiplier is stated, a default wagering requirement of 10x the bonus amount applies.

5.2 Bonus Eligibility. Bonuses are available to verified, eligible Users only. A User who has previously abused a bonus offer, operated multiple accounts, or engaged in any form of bonus abuse (including structured betting, hedging, or arbitrage strategies designed to guarantee profit from bonus funds) will be permanently disqualified from receiving further bonuses and may have their Account suspended.

5.3 Bonus Expiry. Bonus credits and associated wagering requirements expire within the time frame stated in the relevant promotion's terms. Expired bonus credits are forfeited automatically and cannot be reinstated. The Company is not obligated to provide advance warning of bonus expiry beyond the terms stated at the time of the offer.

5.4 Company Discretion. The Company reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time without prior notice, provided that doing so does not adversely affect the value of bonus credits already credited to a User's Account at the time of the modification.

5.5 Mix Parlay Bonus Restrictions. Bonuses credited to a User's Account may not be used to place mix parlay (multi-leg accumulator) bets unless the specific promotion terms expressly state otherwise. Winnings generated from a mix parlay bet placed with bonus funds in contravention of this clause may be voided at the Company's discretion.

6.1 Bet Acceptance. All bets are accepted subject to availability of the market and the Company's prevailing odds at the time the bet is confirmed. A bet is not accepted until you have received a confirmation notification within the Platform interface. The Company reserves the right to decline or limit any bet without providing a reason.

6.2 Odds. Odds are displayed in decimal format (European odds) by default, with Indonesian odds format available as an alternative display setting. Odds are subject to change at any time prior to bet confirmation. The odds applicable to your bet are those displayed and confirmed at the exact moment your bet is submitted and accepted.

6.3 Errors and Obvious Mistakes. Where a bet is accepted as a result of a clear and obvious pricing error, the Company reserves the right to void that bet and refund the stake to your Wallet Balance. This includes, but is not limited to, odds that are manifestly inconsistent with prevailing market prices at the time of acceptance.

6.4 Void Bets. A bet may be declared void in circumstances including, but not limited to: event cancellation or postponement beyond a defined threshold; force majeure events; and verified technical errors in the Platform at the time of bet placement. Voided bets will have the original stake amount returned to the User's Wallet Balance.

6.5 Live Betting. Live (in-play) betting markets are offered on selected events. Live odds fluctuate rapidly and bets placed in a live market are subject to a brief processing delay to confirm current odds. During this delay, odds may change, and the Platform will notify you of any change before confirming your bet.

6.6 Togel Draw Rules. For togel (Indonesia's traditional numbers lottery) markets, winning numbers are determined by the official draw results published by the relevant draw authority. In the event of a discrepancy between the draw authority's published result and the number displayed on the Platform, the draw authority's result shall prevail. Results are typically published and settled within 30 minutes of the scheduled draw time.

The following activities are strictly prohibited on the madu03 Platform. Engaging in any of the conduct listed below constitutes a material breach of these Terms & Conditions and will result in immediate Account suspension, permanent ban, forfeiture of Wallet Balance, and may result in reporting to relevant law enforcement or regulatory authorities:

• Registering or operating more than one Account, regardless of the name, device, or payment method used.
• Providing false, misleading, or fraudulent information at any point during registration or verification.
• Using automated betting software, bots, scripts, or any form of artificial intelligence tool to interact with the Platform.
• Engaging in arbitrage betting, matched betting, or any strategy designed to exploit bonus terms in a manner that eliminates or significantly reduces risk.
• Colluding with other Users or with Platform employees to gain an unfair advantage in any game or betting market.
• Attempting to exploit software bugs, glitches, or errors in the Platform for financial gain. Any winnings obtained through exploitation of a known or unknown error are void and will be recovered.
• Using the Platform for money laundering, fraud, or any other financial crime.
• Allowing or facilitating a third party to use your Account, including sharing login credentials.
• Accessing the Platform using VPN, proxy, or other IP-masking technology to circumvent geographic or account-level restrictions.
• Conducting any activity that could damage, disrupt, or place an unreasonable burden on the Platform's infrastructure.

madu03 is committed to promoting responsible gambling and minimising the potential for harm associated with online betting. We provide a suite of player-protection tools that are available to all registered Users at no cost. These tools include deposit limits, session time limits, loss limits, reality-check reminders, temporary time-out periods, and permanent self-exclusion.

If you believe that your gambling behaviour is becoming problematic — or if someone close to you has expressed concern — we strongly encourage you to visit our dedicated Responsible Gaming page, where you will find detailed guidance on how to activate these tools and access external support services.

The Company reserves the right to impose deposit limits, betting limits, or a self-exclusion period on any Account where our responsible gaming monitoring systems identify patterns consistent with problem gambling behaviour, without requiring the User's prior consent.

This Platform is strictly for adults aged 21 and over. Gambling should be entertainment — not a method of generating income or resolving financial difficulties.

All content on the madu03 Platform — including but not limited to the madu03 brand name and logo, website design, typography, graphics, text, software, data, game assets, and audio-visual elements — is the exclusive intellectual property of the Company or is used under licence from third-party rights holders including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft.

No part of the Platform's content may be reproduced, distributed, publicly displayed, modified, reverse-engineered, or used for commercial purposes without the express prior written consent of the Company. Unauthorised use of the Company's intellectual property constitutes an infringement of applicable intellectual property law and will be pursued accordingly.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your own personal, non-commercial betting and gaming activities in accordance with these Terms & Conditions. This licence is automatically revoked upon termination of your Account.

10.1 To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of or inability to use the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption.

10.2 The Company's total aggregate liability to you for any claim arising out of or in connection with these Terms & Conditions shall not exceed the total amount deposited by you into your Account in the 30-day period immediately preceding the event giving rise to the claim.

10.3 The Company does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. While we maintain a target uptime of 99.7%, temporary unavailability due to maintenance, infrastructure failure, or circumstances beyond the Company's reasonable control does not constitute a breach of these Terms & Conditions.

10.4 The Company is not liable for any failure to perform its obligations under these Terms & Conditions arising from causes beyond its reasonable control, including natural disasters, acts of government, telecommunications failures, power outages, or any other force majeure event.

10.5 Nothing in this clause shall limit or exclude the Company's liability for death or personal injury caused by gross negligence, or for fraud or fraudulent misrepresentation.

Your privacy is of fundamental importance to madu03. The collection, use, storage, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms & Conditions and should be read in conjunction with them.

By registering an Account, you acknowledge that you have read and understood our Privacy Policy and consent to the processing of your personal data as described therein. Your personal data will never be sold to third parties. It will be shared only with payment processors, KYC verification partners, and fraud prevention services as strictly necessary to operate the Platform and fulfil our legal obligations.

All personal data and transaction data transmitted between your device and our servers is protected by 256-bit SSL (Secure Sockets Layer) encryption. Account passwords are stored using industry-standard one-way cryptographic hashing and are never accessible in plaintext by Company staff.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company holds its gaming licence. Any dispute arising out of or in connection with these Terms & Conditions — including any dispute regarding their existence, validity, or termination — shall be subject to the exclusive jurisdiction of the competent courts in that licensing jurisdiction.

Where a dispute relates specifically to a transaction processed in Indonesian Rupiah or to a User resident in Indonesia, the Company will endeavour to resolve the matter through good-faith negotiation before initiating formal legal proceedings. Users wishing to raise a formal dispute should contact the Company's support team in the first instance using the contact details set out in Clause 13.

If any provision of these Terms & Conditions is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining terms, which shall continue in full force and effect.

The failure of the Company to enforce any right or provision of these Terms & Conditions at any given time shall not constitute a waiver of that right or provision.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, your Account, or any aspect of the madu03 Platform, please contact our customer support team through one of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week — including all Indonesian public holidays (Idul Fitri, Nyepi, Christmas, Indonesian Independence Day, and others). Target first-response time: under 90 seconds.
• Support Email: [email protected] — responses within 4 hours during standard business hours (09:00–21:00 WIB).

For formal legal notices or regulatory correspondence, please direct written communications to the Company's registered address as provided upon request through the support channel above.